Customer Care
Order Processing Times
The shipping time selected at checkout with Canada Post does not include our processing time. If you select a faster shipping option, please be aware that this is the shipping time for Canada Post and not guaranteed to be the time in which we send your order out.
In-Store Returns & Exchanges
Madame Premier made clothing (anything with a Madame Premier label not including accessories), may be returned or exchanged within seven days of the purchase date in its original unworn and unwashed condition with a receipt. We are unable to process a return or exchange without a receipt.
All other items are a final sale.
Online Returns & Exchanges
Please email hello[at]madamepremier.com if you would like to inquire about a return or exchange within seven days of receipt of your items. If you have received a defective item, we require a photo showing the issue. Please note defective does not mean an air bubble or small flaws in ceramic items. Madame Premier will only accept returns and exchanges on regular priced items, provided the items are in their original unworn and unwashed condition. All other items are a final sale. If your item(s) are not returned in their original condition, the return will not be processed and the item will be returned at the customers cost. Shipping costs are non-refundable and the customer is responsible for shipping costs for all additional postage for returns and/or exchanges.
The Bad Feminist Policy
If you attempt to use feminism or the values of Madame Premier believes in and supports to return a final sale item, that item is no longer just a final sale item it is a forever and and ever and ever final sale. Feminism is defined as equality, it is not to be weaponized or leveraged to return something. Madame Premier is not a bad feminist for not allowing a return.
Return Shipping
The buyer is responsible for all return shipping costs for returning or exchanging your item. Using a shipping carrier with tracking is recommended. Any items sent back by the customer and not received by Madame Premier will not be returned. All returns or exchanges made outside of this period will not be accepted. If your order is returned because of an incorrect address, it is the buyers sole responsibility to pay for shipping again.
Damaged, Lost, Stolen or Missing Orders
Madame Premier takes great care in preparing and sending your orders in pristine condition but accidents do unfortunately happen while in transit with Canada Post and other carriers which is out of our control. Madame Premier is not responsible for damaged, lost, missing or stolen orders and we do not offer refunds on damaged, lost, stolen or missing orders. To check to see if your order is covered by Canada Post's insurance policy, for those orders with coverage, please check here.
International customers have the option of selecting their own shipping option. If a shipping option is selected without tracking, there is no way for your order to be tracked. We strongly suggest you always select shipping with tracking. If your order is lost or missing, it is the customers responsibility to file a report with Canada Post and then share the file number with Madame Premier so that we are aware of the issue.
Order Insurance
Insurance worth $100.00 Canadian is included in most domestic shipping rates. If your order exceeds $100.00 before taxes (not including shipping), please email us to add additional insurance to your order and we will send you an invoice. If your order is lost, stolen or missing and successfully claimed through Canada Post, we are only unable to reimburse you for the insured cost of $100.00 plus shipping even if your order value is greater unless you add additional insurance coverage.
Sales and Promotions
All items on sale or part of a promotion are final sale. Returns and exchanges will not be accepted on these items. Not valid on prior purchases, taxes or shipping. All sales are final on sale items. Discounts cannot be applied after an order is made. Madame Premier has the right to end or modify any promotion at any time. Other restrictions may apply.
Charitable Collections & Fundraising Items
Madame Premier Limited Edition fundraising t-shirts are a final sale. Because a donation is made from a percentage of the net profits, all limited edition fundraising t-shirts are a final sale and not eligible for returns, exchanges or refunds under any circumstances.
Shipping
International customs and/or duties are the sole responsibility of the purchaser. Shipping delays are always a possibility and outside the control of Madame Premier - especially during the holidays in November and December. International customers have the option of selecting their own shipping option. If a shipping option is selected without tracking, there is no way for your order to be tracked for either of us. We strongly suggest you always select shipping with tracking and a reminder that Madame Premier is not responsible for lost, stolen or missing orders.
Email hello@madamepremier.com
Mailing Address
Madame Premier
1012 9th Avenue SEMadame Premier
Calgary, Alberta
T2G2H5